1. SCOPE OF SERVICE: CalApostille provides professional retrieval and authentication services for documents. We act as an intermediary between the client and governmental agencies. You consent to allow us to submit documents to the government agency on your behalf
2. TIMELINES: While we strive for expediency, all processing times are estimates and depend on government staffing and availability. We are not liable for delays caused by state agencies, and no refunds are provided for delays, other than provided in the terms.
3. AUTHENTICITY: Clients are responsible for the validity of the information provided in the request form. Incorrect details on record requests may lead to failed searches without refund.
4. TERMS: Review the full terms and privacy policy on our site. By submitting and order, you agree to the terms and privacy policy. CalApostille does not provide refunds once services are started or completed, other than if documents were not processed or processed incorrectly due to an error on our part.